- Title Un-Festive Freak Out As Customer Becomes Furious Over Return Policy
- Summary A dramatic situation erupted at the Walmart in San Antonio, Texas, after a customer appeared to berate the employees on shift. Casey Torres filmed the altercation on December 2nd, during which the frustrated customer allegedly attempted to return a large number of items that she had paid for with two different types of tender. The employees explained that they would be able to return the money to a gift card but not to her American Express card. However, the customer refused to accept this store-enforced policy and allegedly blamed the employees on shift for the so-called “crazy policy”. The unhappy customer attempted to get other customers involved, turning around to the small crowd that had gathered and asking them if the return policy made any sense. Casey commented, “Her frustration is valid, but her behaviour towards the employees and lack of courtesy for the other customers waiting was extremely rude.”
- Credit ARK Media
- Orientation Portrait
- Restrictions
- Restrictions Details
- Rating
- Graphic Content Categories
- Footage type Mobile phone
- Filming Location San Antonio, Texas
- Country United States
User IP:
Date Posted: 9th December 2025
Categories: Freak Out, Top Picks